How To Cancel National Express Ticket? 3 Most Effective Ways!!

How To Cancel National Express Ticket?

Ever happened to you that you planned a trip with your friend and they canceled it at the last moment? If the same goes with you with National Express Ticket, then you must be in search of some effective ways to cancel National Express Ticket easily with your refund. 

National Express is a coach and bus company with operations in the UK that offers transportation to locations all over the country, including airports, cities, and towns. Standard fares, flexible fares, and group reservations are among the various ticket choices provided by National Express. Customers can buy tickets at ticket offices located at numerous bus stations or online through the National Express website or mobile app. 

Well!! Customers may be able to cancel National Express Ticket with some cancelation fee. The ways for canceling a ticket include the following-

  • Cancel Online
  • Cancel Via Webform
  • Cancel Over The Phone

Can You Cancel Your National Express Ticket?

Yes, you can cancel your Standard and Fully flexible National Express Tickets within 72 hours before departure, but you have to pay some cancelation fee for it. You can not cancel Restricted National Express Tickets. 

Also Read: How To Cancel Odeon Ticket?

How To Cancel National Express Ticket Online?

You might need to cancel a National Express ticket that you have purchased online. Online ticket cancellation is simple and only requires a few quick steps. Here is how to cancel your National Express online reservation:

Step 1: Go To The National Express Website

On the National Express website, select “Manage my booking” from the menu. You will be directed to the login page after clicking this, where you must enter your email address and booking reference number in order to access your reservation.

Step 2: Select The Ticket You Want To Cancel

You will see a list of your reservations once you log in. Click “Cancel booking” after selecting the ticket you wish to cancel.

Step 3: Confirm The Cancelation

To confirm the cancellation, you will be contacted. Before confirming the cancellation, double-check the ticket you have chosen.

Step 4: Receive Confirmation Of Cancelation

National Express will send you a confirmation email following your cancellation request. Your ticket cancellation information, including the refund amount and cancellation fee, will be included in this email. (if applicable).

Step 5: Receive Your Refund

National Express will process your refund in 5-7 working days if you qualify for one. The same payment method that you used to purchase your ticket will receive a refund.

How To Cancel National Express Ticket Via Webform?

You can also cancel your ticket using a webform if you don’t want to do it over the phone or online. The “Travel and Ticketing” webform is the simplest way to cancel your ticket. Click here for the form. You will then be redirected to a web form, add your details first, then you need to choose “Cancel or Refund” under the Type of Query section. 

Include “Your booking and journey details” if applicable. Then, the Date of Travel and Departure Time. Hit the “Submit” button. Your web form will be submitted. Once they received your form, a member of their customer service department will handle your cancellation request. 

Also Read: How To Cancel Sunday Tickets?

How To Cancel National Express Ticket Over The Phone?

Following these easy steps will allow you to cancel your National Express ticket over the phone:

  1. Find the National Express customer service phone number: Callers can reach National Express customer service at 0371 781 8181. This number is listed on their website and in the email, you received upon making your reservation.
  1. Call the National Express customer service phone number: To contact the cancellation department, dial the National Express customer service number and follow the voice-activated instructions. You can call on 7 days of the week, 8 am to 8 pm
  1. Provide Your Booking Details: When you arrive at the cancellation department, give the customer service agent your booking information, including your booking reference number and departure date.
  1. Confirm The Cancelation: If prompted, state that you want to cancel your ticket and give a justification if necessary.
  1. Receive Confirmation Of Cancelation: Your cancellation request will be processed by the customer service representative, who will also send you a confirmation email with all the information regarding your canceled ticket, including the refund amount and the cancellation fee. (if applicable).

Also Read: How To Cancel A Ticketmaster Ticket?

How Can I Refund My Ticket?

If your ticket is refundable, you must cancel it at least 24 hours prior to your scheduled departure in order to receive a refund.

If you’re eligible, you can quickly request a ticket refund through My Account. Just follow these steps.

  • View the details of your ticket by logging into My Account.
  • You will see a “Cancel & refund ticket” button if you are qualified.
  • You can click “Cancel & refund ticket” once you have seen all the information about the trip you are canceling.
  • The decision to cancel your ticket will then be verified once more by My Account.
  • You can confirm the cancellation by selecting “Yes, cancel my ticket” at that point.

Frequently Asked Questions

How Can I Change My National Express Reservation?

You can change your National Express Reservation by calling the National Express team on  0371 781 8181 and asking them to do so. 

Do National Express Have Live Chat?

Yes, on National Express Contact Page, you will get a National Express Live Chat button from the left corner of the screen. 

What Should I Do If I Miss My Coach?

In the case of National Express Missed Coach, You will need to purchase a new ticket and want to take a later service. Your ticket is only valid for the specific trip that you reserved. 


Last but not least, canceling a National Express ticket online is a simple procedure that can be finished in a few quick steps. Before canceling your ticket, be sure to read the terms and conditions to prevent confusion or extra fees. Don’t be afraid to ask for help from National Express customer service if you have any queries or worries.

I have been writing articles on from the very beginning. I research before writing tutorials and make sure to pen it down in such a way that it becomes easier to understand by users.

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