If you came across an interesting item on the Hot Topic website then you must have already placed an order for that. But what if you ordered something and no longer require it anymore? Will you be able to cancel it from the website? If you too have a related query then we will guide you through some practical steps.
Hot Topic is a retail chain in America that deals in accessories and clothing which are related to counterculture or pop culture. There are several merchandise options for various fandoms and you can also shop for licensed music. If you too are part of a dedicated fandom then the platform has a huge number of options for you to purchase from.
If you no longer need an item you bought from Hot Topic then you are allowed to return it in-store or by mailing it back to their address. You will be able to receive your item price refund accordingly after you return your order.
Can I Cancel My Hot Topic Order?
If you don’t need an order you placed on Hot Topic and are planning to cancel it then it might not be possible for you. After researching the Hot Topic Official Website and other sources for the same, we realized that cancellation is not much encouraged by them. According to Hot Topic, their initial priority is to ship out the items you ordered as soon as possible. After you confirm an order, it is sent immediately to the company warehouse for quick processing.
These reasons make it difficult for them to modify your order or make any kind of changes or cancellation of your ordered item after the order has been submitted by you. You can, however, return your item ordered from Hot Topic if it is defective or you don’t need it anymore.
How To Return A Hot Topic Order?
If the item you ordered is not as expected or has some defects then you are allowed to return it to them. The return will be accepted if it is done within 30 days of its purchase. However, there are some items that you won’t be able to return so you must go through the company return policy before initiating the procedure.
Return Hot Topic Order In Store
1. It is easy to return your Hot Topic order in-store if you don’t wish to pay any shipping or extra charges.
2. Pack the item that you wish to return and bring it to a local Hot Topic store you are aware of.
3. You must also provide them with your order details or the shipping receipt that they may need to verify it.
4. You will receive a full refund after returning your order and they might subtract the shipping charges if any from your refund.
Return Hot Topic Order Via Mail
1. If you are unable to return it in-store then you can also ship back your item by mailing it.
2. You must place the items to be returned in a package that must contain your packing slip and a Return Form.
3. You will have to provide the item quantity, item description, and the reason code on the form.
4. When your package is ready to be returned, you can mail it to 6001 Reliance Drive, La Vergne, TN 37086.
5. After they receive your item, they will initiate the refund procedure for your order to the original payment method by subtracting the shipping charges.
Hot Topic Cancel Order- FAQs
Does Hot Topic Charge Right Away For Preorders?
Hot Topic answered this query of the customers who placed a pre-order on an item. According to them, the customers won’t be charged for any of their preorders till it has been shipped. If you still see a charge on your account then it can be a pending one.
How Long Does Hot Topic Hold Your Order?
If you have a pick-up order from Hot Topic then they will keep it on hold for about 7 days of its arrival. You will have 7 days to get it and if you are unable to do so, the orders would be returned to the company and you will be refunded accordingly.
Why Is My Hot Topic Order Still Processing?
Hot Topic processes and ships order from Monday to Friday and not during holidays. You must wait for about 3 business days to get the order. If you still didn’t receive your order then you can call on their help number or send them an email for same.
How Can I Contact Hot Topic Customer Service?
If you have queries related to your returns or exchanges then you can get in touch with their Customer Service department for the same. For your returns or more, you can send an email to [email protected] and tell them about your issues. You can also dial their Support number 1-800-892-8674 for US citizens and +1-626-603-3182 for their International customers.
Wrap Up
Hot Topic has everything for the fandoms who wish to possess every merchandise of their favorites. You can order whatever you want from the countless options available and if you ever place an order you no longer require, you might not be able to cancel it. However, you can return it by following the detailed steps discussed above. For more of your related questions, you can visit the Hot Topic Orders Page or contact their Customer Service department. You can also cancel your Mercari Order and Fanatics Order.