Are you using Gexa Energy for electricity and power? So you do, but you don’t seem much satisfied with the services they provide as you are looking for ways to cancel the service. If you want to cancel Gexa for any reason then we can help you with cancellation by providing you the correct ways to end the service.
Gexa Energy is a commercial company in Texas that provides electricity services to customers in residential or commercial fields. With their roof-top solar panels, smart EV charging, and more services, the customers can get the electric energy they need and can also easily control this all with the Gexa smart mobile application.
To cancel your Gexa Energy services, you will have to call the Gexa Customer Support department on the given phone number and then ask a representative to terminate your service plan. You can also use their Live Chat feature to connect to a representative and get the help you desire.
Gexa Energy Cancellation Policy- Terms & Conditions
Gexa Energy provides a number of products and plan structures and for some, you will have to follow the complete contract term. For the Fixed Rate Products, the customers have to follow a contract term which can be for 3 months and more in some cases. If you are unable to keep up with the term and need to terminate it prior to the term period end then you will be charged with an early termination fee.
If you wish to make other changes to your contract plan then you will have to provide them with an advance written notice of 14 days. They do provide the customers with a right to terminate their agreement with no penalty if they terminate it within 14 days after they have sent the change notice. The change you required will become effective if you do not cancel the agreement during those 14 days period.
How Can I Cancel Gexa?
You can cancel Gexa in easy steps by contacting their Customer Service department via Phone call.
1. You will first be required to dial the Gexa Support number (866) 961-9399.
2. Calling on this number will help you connect to a representative.
3. Request them that you wish to cancel Gexa Energy and do provide a reason if they ask.
4. Give your Gexa Energy account number as they ask and also provide your personal details required to cancel the service.
5. When they have processed your cancellation request, they will soon send you an email or letter regarding service cancellation confirmation.
Cancel Gexa- FAQs
How Do I Cancel My Gexa Energy Account Online?
You will be able to cancel Gexa Energy by calling their Customer Support team and following the above-mentioned steps. But if you want to cancel your Gexa Energy Budget Billing program then it is possible online. You can easily opt out of this program whenever you feel like it by going to the MyGexa Portal and then choosing to Cancel Budget Billing there. You may also cancel it by contacting the Customer Service department.
What Is The Cancellation Fee For Gexa Energy?
You will be charged a cancellation fee if you cancel a Gexa Energy Fixed Rate plan prior to its end time. They will charge you a $150 cancellation fee for your 12-month plan or will ask you to pay around $295 for your 24-month plan. However, you won’t be charged a cancellation fee if you cancel a variable rate plan.
Is Gexa Deposit Refundable?
According to Gexa, the Residential deposits are allowed to be refunded later when a customer pays their complete monthly Gexa Energy bill, and that too on time for about 12 consecutive months.
How Can I Contact Gexa Customer Service?
There are several ways to contact Gexa Customer Service if you have a problem or any issues with the energy services provided by them. You can dial the Gexa Energy help number (713) 961-9399 or give them a call at their toll-free number (866) 961-9399. For Fax, you can contact them at (713) 961-7997 or at the toll-free option (877) 961-9369. You can also hit the Let’s Chat option to interact with their representatives via live chat. Members can also contact Gexa by filling out a form and sending it to them. Visit the Gexa Energy Contact page and scroll till you see a form. Provide the information as asked there and when you are done, hit the Send button.
Wrap Up
Gexa Energy provides electricity services to residential and commercial areas as per their requirements and the energy provided is green energy through the Solar Panel and more. But if you don’t want to continue with the services for any reason then follow the cancellation steps discussed above in detail and terminate the service. If your queries persist, contact the Gexa Customer Support team and they will help you. You can also cancel your We Energies service.
