How To Cancel DocuSign Subscription & Close Account?

Are you currently using DocuSign Services and are not that much impressed with it? Then here in this article, we came up with some easy steps to cancel your DocuSign Subscription or Account. 

DocuSign is a Software Company that provides you with document signing services. They offer their customers a platform to send requests to other people to sign their documents. It is one of the best electronic signature services worldwide. But, if you no longer need its services, then you are free to cancel DocuSign at any time. 

You can cancel your DocuSign Subscription and even close your account from DocuSign Website from your account from your Settings tab. Cancelation steps for DocuSign Subscriptions are different for iTunes & Google Play. 

Can You Cancel Your DocuSign?

Yes, you are allowed to cancel your DocuSign Subscription and downgrade your account to its free subscription. Even after canceling your subscription you can cancel or close your DocuSign Account. 

How To Cancel DocuSign Subscription & Close Account?

Before canceling your DocuSign Subscription, you just need to know certain things- 

• You must be the Administrator of the Account
• Be ready with your DocuSign Account Number
• Account Administrator Email Address
• Last 4 digits of your credit card number
• You will require the Contact Phone Number 

Follow these steps to cancel your DocuSign Subscription Or Close Your Account

• Go to DocuSign Website and Log in to your Account. (Make sure that you log in as an Administrator)
• Then, navigate to the Settings tab> DocuSign Plan and Billing> Change Plan
• Scroll down to the bottom of the screen to cancel your subscription.
• Tap on Cancel Subscription and your account will be downgraded to its free version
• If you want to close your account permanently, then tap on the click here link under the Close Account section. 
• Again tap on the Confirm Cancel button to downgrade your account to the free version

Note: It is recommended to download all of your documents from your DocuSign Account as after canceling your account, you will be lost access to all of your documents. 

If you don’t opt to close your account, you can access DocuSign Free Version benefits after canceling its subscription. 

How To Cancel DocuSign Subscription On iPhone/iTunes?

Follow these steps to start the process of canceling your DocuSign Subscription from your iTunes. 

1. Open the DocuSign App and tap on the hamburger menu from the top left corner of the screen
2. Select Account> Manage Account 
3. To cancel your DocuSign Subscription, Select Manage Plan on Web. You will be then navigated to the web application page. To close your account, select Close Account
4. Click on the Settings tab, then tap on Plans and Billing> Change Plan
5. Then, click on Cancel Subscription 
6. Tap on Confirm Cancel button to downgrade your account
7. To complete the steps to closing your account, you need to submit a Support Case.

1. Select the Account type from the list> Other
2. Choose to Add Case Details from the next screen
3. Type the Case Subject as, “Account Closure Request”
4. Write a short description under the Issue Description
5. Add the current time, date, and phone number
6. Hit the Submit Case button 

How To Cancel DocuSign Subscription From Google Play?

If you purchased your DocuSign Subscription from your Android device, then your cancelations will be managed by Google Play.

1. Open your DocuSign Android App and tap on the hamburger menu
2. Select Settings> Account tab
3. To Upgrade Plan: From your DocuSign Account tab, go to the Upgrade your Plan section and select the desired plan from the options and complete your purchase. Your DocuSign Account is upgraded. 

• To Downgrade Plan: Choose your preferred plan and complete your purchase. After the current billing cycle, the change will become effective. You will receive a notification from the app on the day of the downgrade asking you to confirm the purchase of the new plan within 72 hours as required by Google Play. Your account will be downgraded to free if you don’t confirm the new plan.

4. To close your Account– Click Manage Plan> Close Account.
5. Tap on Settings from the web application page
6. Select Plans & Billing> Change Plan
7. Tap on Cancel Subscription to cancel your DocuSign Account
8. Now, tap on Confirm Cancel button to confirm your cancelation.
9.  To complete the steps to closing your account, you need to submit a Support Case.

1. Select the Account type from the list> Other
2. Choose to Add Case Details from the next screen
3. Type the Case Subject as, “Account Closure Request”
4. Write a short description under the Issue Description
5. Add the current time, date, and phone number
6. Hit the Submit Case button 

Frequently Asked Questions

How To Get A DocuSign Refund?

You have a 30-day window to make a request for a refund. If you cancel your DocuSign Account in accordance with Terms & Conditions before 30 days have passed then you can ask for a full refund for your purchase. 

How To Contact DocuSign Customer Service?

You can make a call on their Customer Service number at 1 (800) 379-9973

Conclusion

Now, you are all set to cancel your DocuSign Subscription and downgrade it to its free version with the steps mentioned in this article. You can even also Close your Account permanently if you don’t want to access its free version.