Mental health is as important as physical health as it determines the better functioning of both your body and mind. BetterHelp provides you with similar services. However, if you already tried using their services and now no longer wish to continue with them due to any reason then we are here to help you cancel BetterHelp.
BetterHelp provides mental health services online to those who are in need. The platform is a great help for those who require therapies or counseling sessions for better mental health. The consumers can interact with the professionals through phone-based communication via texts or directly from their website.
If you are planning to end the services then you can cancel it from your BetterHelp account. Visit the official website and log in to your account and you will be able to cancel the services from there.
How Do I Cancel BetterHelp?
You can easily cancel your BetterHelp account from the official website and end your services.
- Visit the official website of BetterHelp and provide your credentials to log in to your account.
- If you are already a member and get therapy sessions then directly navigate to the Menu section on the page.
- Move to the My Account or the Account Settings option from your profile page.
- You can now go to the Payment settings and click the Cancel Membership button.
These steps will help you cancel your BetterHelp services. You must also erase your personal information from the platform.
- Sign in to your BetterHelp account and then you can move to the Menu section.
- Now navigate to Account Settings or the My Account section on the screen to continue the procedure.
- There you will see the Personal Information section, click on it and then hit Request Erasure.
You will soon receive a confirmation email from them as soon as your cancellation procedure is completed.
How Can I Communicate With BetterHelp Regarding My Queries?
There are several ways for you to communicate with BetterHelp and you can choose the one best for you.
Contact BetterHelp Online
It is easy to contact BetterHelp online by filling out a form from their website and sending your query.
- Visit the BetterHelp Contact Us page and you will be required to fill out a short form for the same.
- Select the subject of your query from the options available on the page.
- Now provide your First name, Last name, and email address to continue.
- Write details regarding your query in the Message box at the end of the page and then click on the Submit button at the end.
They will get back to you with possible solutions for your queries.
Contact BetterHelp Via Email
If you wish to send them a message via email then that option is also provided to you.
- Open the default email application on your device and compose an email regarding your query.
- Write down your question in the Subject box and more related details in the body.
- Provide your account or other details that they might require to continue with your request.
- When you are done, send the desired email to [email protected].
The representatives will send you an answer email soon and will help you accordingly.
Cancel BetterHelp- FAQs
Can You Cancel BetterHelp Anytime?
It is easy to cancel BetterHelp from the official website from your account section and the procedure is mentioned above. BetterHelp allows you to cancel the services provided by them anytime you want and that too for any reason. You can go through their cancellation policy and end the services whenever you wish to.
Can I Cancel BetterHelp And Get A Refund?
Yes, you can cancel BetterHelp and receive a refund from them. BetterHelp does provide refunds to customers after their cancellation if they are eligible for it. However, there are specific cases that will ensure that you receive a refund. They will study your case before and if you are eligible, they will provide you with a refund.
Does It Cost Money To Cancel A Session On BetterHelp?
You can cancel your BetterHelp sessions if you are unable to participate without any cancellation charge. You must provide them with a 24-hour notice for your session cancellation. You will receive a reminder of your session about 48 hours prior to it and this will give you enough time to cancel and reschedule accordingly.
How Can I Contact BetterHelp Customer Service?
If you have queries related to your therapy or counselling sessions or are facing problems with your account, then you can contact BetterHelp Customer Service, who will help you. You can call on their help number 888-688-9296 and talk to a representative or send them an email at [email protected]. You can also visit their Contact page and send a message by filling out a form for the same.
Wrap Up
BetterHelp created something new by unfollowing the traditional therapy sessions and providing similar services online.
But if you tried the services and are not satisfied or feel that you don’t really need them anymore then you can cancel BetterHelp anytime you want and for any reason by following the detailed cancellation steps discussed above.
You can also contact their Service department for your other related queries and BetterHelp representatives will help you accordingly.