If you are experiencing any issues with the Internet services of AT&T, you can contact them for assistance. But if you wish to cancel the AT&T Internet Services, you must read this guide first.
As a major Tele communication company in the United States, AT&T provides Wireless internet, TV services, and unlimited data options along with other services. You can also shop for smartphones, tablets, laptops, and their accessories from their website.
You can easily cancel your Internet Services with AT&T by contacting their customer service team via call. However, there are a few things that you must be aware of before canceling, such as the early termination charges if applicable, and the process to return the equipment. You will find all the details in this article.
How To Cancel AT&T Internet Services?
To cancel the AT&T Internet Services, all you need to do is speak with the customer service team and ask for the cancellation. The following steps need to be followed to terminate the internet services.
- Dial this number 800.288.2020 on your phone.
- You may request the service agent to cancel the Internet services.
- You would need to provide the account number and the PIN.
- You will be informed about the Early Termination Fees.
- You need to pay off all the balance and ETF.
- Once it’s done, your Internet services with AT&T will be canceled.
Also, read How To Cancel Zen Internet Contract?
What Are The Early Termination Charges For AT&T Internet Services?
Like most of the companies, AT&T also provides a cooling period of 14 days. If you cancel the services within the initial 14 days you are exempted from any charges. If you are unsatisfied with the services of AT&T you should cancel it within the cooling period to avoid additional charges.
In case you cancel the Internet Services after the cooling period is over, you are most likely to pay an early termination charge. The charges will depend on the remaining months of your membership. You can check the prorated ETF here.
How To Return The Equipment To AT&T?
Now that you are already aware of the cancellation process and the charges, you must learn about how to return the equipment. It is the responsibility of the customer to return the equipment undamaged otherwise you have to pay the non-return fee which is $150.
The company gives 21 days after the cancellation to return the equipment. Take all the returnable equipment to the nearest FedEx office or UPS Store and ship the equipment to the company’s address for free. After they have scanned, make sure to take the receipt from them.
Frequently Asked Questions
Can I Cancel My AT&T Internet Services Online?
Unfortunately, as of now, the online cancellation process is not available at AT&T, you can only cancel the services with AT&T via call.
Can I Cancel My AT&T Services For Free?
You can only cancel the services without paying any fees during the initial 14 days and after that, you have to pay some additional charges.
Conclusion
It is difficult to get out of a contract or cancel any subscription because of the terms and conditions and the cancellation charges. If your decision to cancel the Internet services with AT&T is final, then you must follow the steps mentioned in this article.