We often make some mistakes while ordering a product online, such as going wrong with the size or the address. If you wish to cancel your Lucy in the Sky order due to any such reasons then this guide will help you.
Lucy In The Sky is an online shopping website that sells luxury-designed clothes. They offer a huge collection of clothes for women that are in-house designs and all their products are shipped from Los Angeles.
If your order is not yet shipped, you can cancel your order from the order history or you can also contact the customer support of Lucy in the Sky to cancel your order. This article will provide you with information regarding the cancelation and return process of Lucy in the Sky.
How Can I Cancel My Order From Lucy In The Sky?
If you have made a mistake while placing the order and wish to update the shipping address or the size of the dress, then make sure to contact the customer support of Lucy in the Sky immediately via Live chat or email. Once your order has shipped you can not make any changes in your order.
However, if you do not need the items you have ordered anymore, then you can follow the below steps to cancel the order:
- Visit the website or open the mobile app.
- Log in to your account.
- Select the My Account tab.
- Go to the order history.
- Select the order you wish to cancel.
- You will see an option to cancel the order.
- Follow the screen prompts to confirm.
If the order was prepaid then, you will get a refund for the products in the form of store credits. You can use the store credits to buy anything from the website.
How Can I Return My Order From Lucy In The Sky?
Lucy in the Sky does not offer any direct exchanges. It means that if you have ordered an outfit and it does not fit you, then you can not exchange it for another size. You have to return the product and wait for the refund to order it again. You will only get 14 days after the product has been received by you to return it.
Once the product is safely returned by you and the brand has received it, they will initiate the refund. You will get the refund as store credits which are automatically credited to your account within 20 days. You can also contact the customer service department and request for the advance credit if you need the product urgently.
The customers from United States can return their orders using the below instructions:
- Visit the website of Lucy in the Sky.
- Log in to your account.
- Go to the Order History.
- Click on View your Order.
- Select the Create Return Label option.
You need to make sure that the product is returned in the same condition as it was, otherwise, they will not accept it and the product will be returned to you.
All international customers have to return the order themselves by sending it to the below address.
LUCY IN THE SKY
1200 Wall Street, Floor 2
Los Angeles, California
90015
United States
Also, read How To Cancel Temu Order And Subscription?
Frequently Asked Questions
Where Is Lucy In The Sky’s Offline Store Located?
Lucy in the Sky has opened its eBoutique (offline store) in Westwood Los Angeles, where you can shop their Luxe collection in person or through a virtual catalog.
Does Lucy In The Sky Give Full Refunds?
For all the prepaid orders, they offer a full refund in the form of store credits that can be used to shop again from the website of Lucy in the Sky.
Conclusion
So this was all you needed to know about the cancelation or return procedure of Lucy in the Sky. It is essential to review the terms and conditions, and the return policy before placing an order online to be on the safer side. We hope this guide will help you to cancel or return your orders from Lucy in the Sky.