Are you not much satisfied with your current Ovo Energy essentials and want to shift to a new energy provider? If that is so, then you really need to read that entire article up to the end to know about how to cancel Ovo Energy.
Ovo is an energy supplier company that usually supplies renewable resources to its customers. It is a UK-Based company, which deals in providing electricity and gas services to their residential and business customers. Along with providing these services, Ovo also promises to maintain sustainability by planting trees in the UK and most people love to become a member of their green plantation system.
The only way from which you can cancel your OVO Energy Service is to sign up with the new service provider and according to your final meter readings, you can leave OVO Energy. You can also make a call to the OVO Energy team for further assistance.
Can You Cancel Your OVO Energy Service?
Yes, as soon as you shifted to your new service provider, Ovo Energy automatically gets to know about it and you are allowed to cancel your Ovo Energy Service after taking the final meter readings.
How To Cancel OVO Energy Service?
You don’t have to tell directly Ovo Energy that you cancel your service with them. All you have to do is you just need to register for the new service provider. As you signed up for it, the new service provider notified Ovo Energy about it by sending your meter reading to them. After that, Ovo Energy checks your meter reading with them, and if you have any remaining balance left with Ovo Energy, you need to clear the money first and then be allowed to shift to the new service provider.
A Step-By-Step Guide For Canceling Ovo Energy
- Sign Up For The New Service Provider- The first step is to sign up for the new supplier either online or over the phone.
- OVO Cooling Off Period- You still have 14 days to rethink your decision. If within these 14 days, you changed your mind and do not want to switch, then you can continue your service with OVO, without being charged for any kind of exit fee.
- After 14-Day Cooling Off Period- After 14 days, if you are sure to quit the OVO, then your new energy supplier will notify the OVO about it and tell them to take your services from you.
- Get Your Meter Readings- You will then need to provide your first meter readings within 10 days to your new supplier after some days before the actual switch date. They will then send your meter readings to their central database to check them properly.
- Final Bill & Refund: Your final readings will then send to the OVO via your new provider and OVO will create your final reading statement and close your account according to the readings. In the end, you have a total of 2 final readings and this process can take up to 6 weeks. If you have any remaining balance from OVO, you need to clear it before leaving and if there is any credit remaining on your account, you will get the refund of it from OVO, and finally leave the OVO and switch to the new energy provider.
How To Cancel OVO Energy Service Over The Phone?
You can directly contact OVO Energy on their phone number to cancel your service with them. Dial 0330 303 5063 and ask their team member on a call if you want to cancel your service. You can call from Monday to Friday 8 am to 6 pm.
How To Apply For A OVO Energy Refund?
Before you apply for a refund, follow these essential steps-
- Check your online OVO account, to find out when your next statement is due
- Check your statement, If your Direct Debit balance is more than $25, then you can apply for a refund.
Steps to apply for a refund- Go to your Payments page> Scroll down and select Refunds> Tap on Apply for a Refund button> You will get your refund within 5 days.
How To Contact OVO Energy Customer Service?
If you have any questions related to OVO Energy Service on your mind, then you can go to the OVO Energy Contact page for getting answers to almost all of the questions.
Other ways to contact their team directly are-
Phone: 0330 303 5063
OVO Mailing Address: Send them a letter to
OVO Energy Services
PO Box 3130
Worthing
BN99 9HG
Frequently Asked Questions
What Happens To Direct Debit After Leaving OVO?
If you have any remaining balance left on your Direct Debit, you will get that refund from OVO and you are allowed to leave. After your cancellation of OVO Energy Service, your Direct Debit will be canceled by the OVO.
Conclusion
If you find a new service provider better than OVO, then you definitely switched to the best one. Before switching, you just make this sure that you leave the OVO with its proper steps as explained above. Don’t forget to get back your refund from OVO, if any. Also Know, how to cancel First Energy Service.