Which online retailer do you prefer for groceries? Well!! Supermarkets are a part of our daily lives, and the majority of them have moved online. Ocado is one of the numerous online merchants, including this category. What should you do if you accidentally ordered the wrong thing from Ocado as a customer? Umm!! Cancel? How, though? Find out now.
Ocado is a British online grocer that specializes in sending products, like groceries and other household goods, to customers’ homes. Robotics and artificial intelligence are used by Ocado’s automated warehouses to quickly and effectively pick and pack customer orders. Ocado is renowned for its cutting-edge technology platform. To aid in the growth of other retailers’ online grocery businesses, the company has formed alliances with Morrisons, Marks & Spencer, and Kroger.
If you cancel Ocado Order on time, then you can easily cancel it online from its website or app. But, if you cancel it after its cut-off time, then you need the help of its Customer Support team and request them to cancel your order.
Can You Cancel Your Ocado Order?
Yes, you can cancel your Ocado order at any time. But make sure to cancel your order as soon as possible or under its cut-off time. If you cancel your order after the Ocado cut-off time, then you will have to pay some fee for canceling your order.
Also Read: How To Cancel Sainsbury Order?
How To Cancel Ocado Order Online And Get A Refund?
An online Ocado order cancellation is a fairly simple procedure. Here is a step-by-step tutorial for canceling your online Ocado order:
Step 1: Login To Your Ocado Account
You must sign into your Ocado account from the Ocado website or app in order to cancel an order online.
Step 2: Go To Your Orders
You must visit the “Your Orders” page after logging into your account. All of your current and previous orders will be shown on this page.
Step 3: Find The Order You Want To Cancel
You can find the order you want to cancel by scrolling down the page. Clicking on the order will open it once you’ve found it.
Step 4: Click The “Cancel Order” Button
You can “Cancel Order” by clicking the button on the order page. To start the cancellation process, click this button.
Step 5: Select A Reason For Canceling
When you click the “Cancel Order” button, you will be prompted to choose a cancellation reason. Select the justification that most closely fits your circumstance.
Step 6: Confirm Your Cancelation
After deciding on a cancellation reason, you must click the “Confirm Cancelation” button to finalize the process. A confirmation email that your order has been canceled will also be sent to you.
Step 7: Check For A Refund
If your order has already been charged, you ought to get your money back in a few business days. By logging into your Ocado account and visiting the “Your Orders” page, you can see the status of your refund.
How To Cancel Ocado Order After Its Cut-Off Time?
As soon as you cancel your Ocado order before its cut-off time, you will easily be able to do so online from its website or app. But, If you are trying to cancel your Ocado Order, after its cut-off time, then you need to fill out the contact form to process your query immediately. The perishable items in your order could be charged if you cancel after the cutoff time.
You can find the “Email Us” option at the bottom of the Ocado Contact Page. Complete this contact form to send an email to their team. They respond to your message within 24 hours, so if it’s urgent or has to do with a delivery that’s coming in the next day, we advise you to call or use our chat feature for a quicker response.
Also Read: How To Cancel Tesco Delivery Saver?
How To Edit My Ocado Order?
To change your Ocado order, take the following actions:
- Go to the Ocado website or mobile app and log into your Ocado account.
- Go to your account’s “My Orders” section.
- Locate the order you want to change, then click it.
- Click on the “Edit Order”
- You’ll be taken to the page with the order summary. Here, you can modify your order by adding or removing items, changing the date or time of delivery, changing your payment method, or changing the delivery instructions.
- After making the necessary adjustments, click “Save Changes” or “Update Order” to save your changes.
- Once your changes have been successfully made, you will get a confirmation message.
How To Contact Ocado Customer Service Team?
The following methods are available for contacting the Ocado Customer Service Team:
- Phone: To reach Ocado’s customer service department, dial 0345 656 1234 from the UK or +44 345 656 1234 from outside the country. Every day of the week from 7 am to 11 pm, the lines are open.
- Email: The customer service department of Ocado can be reached via email at [email protected] You ought to hear back from us within 24 hours.
- Live chat: To communicate with a customer service agent, use the live chat feature on the Ocado website. Seven days a week, from 7 am to 10:30 pm, this service is accessible.
- Social media: You can contact Ocado’s customer service department via Twitter or Facebook.
- Postal Address: Ocado Limited, Buildings 1 & 2 Trident Place, Mosquito Way, Hatfield, Hertfordshire, AL10 9UL, United Kingdom is where you can send a letter if you’d prefer to do so.
Frequently Asked Questions
How To Cancel An Ocado Delivery Slot?
When checking out, you have the option of viewing various time slots, selecting “Change your delivery time” from the order info section on the website’s home page, or selecting “Change delivery” from the Orders page.
How To Edit Ocado Reserved Order?
Follow these steps to edit your Ocado Reserved Order. Move to the Ocado Reserved tab under “Easy Shopping”> Click “Suggested Order” tab> Edit your product preferences.
Conclusion
We hope that this information should be useful. One of the biggest UK online retailers today, Ocado has experienced rapid growth in recent years. Make sure to cancel your Ocado order within its cut-off time, otherwise be ready to pay for some items as a cancelation fee.