How To Cancel Zoom Subscription And Get A Refund?

How To Cancel Zoom Subscription And Get A Refund?

If you do not need to continue your online Zoom meetings for that much time anymore, then there is no requirement of keeping its paid services. It is time that you cancel your Zoom subscription and get back to its regular version. You might be confused with the process which is why we have come here to provide you with the right guide.

Ever since the Pandemic hit the world, online classes and online meetings have been hiked, and a lot of professionals require extra features to conveniently go through the meetings which are why platforms like Zoom provide their pro subscriptions as well as paid add-ons which one can purchase as per their requirement. 

To cancel your Zoom subscription, go to your Zoom Web portal and select the “Account Management” option. Click on the Current Plans menu and you will find the option to cancel your subscription. Follow up as directed and your subscription shall be terminated and you will lose access to its services by the end of the month. 

To know in detail about different subscriptions to Zoom and how they can be canceled in a simplified manner, we suggest that you continue reading this article. 

How To Cancel Your Zoom Subscription?

There are basically two types of subscriptions on Zoom, pro subscription, and add-on subscription, and the procedure for both vary, thus, we are going to discuss each of them with you so you can opt for the method which you require as of now. 

How To cancel Zoom Pro Subscription?

If you are subscribed to Zoom Pro, then here are the steps that you are required to follow to cancel it.

1. Head to the official website of Zoom on your device’s web browser.

2. Sign in to your Zoom profile.

3. Head to the web portal of your account and select the “Account Management” option. 

4. Click on the Billing option from there. 

5. Go to the Current Plans section of the menu.

6. Here, you will see the option saying “Cancel Subscription” click on it. 

As you do this, your auto-renewals on Zoom shall be stopped. You will also have to confirm the canceling request by again clicking on the Cancel Subscription option. 

How To Cancel Zoom Add-On Subscription? 

If you want to cancel your Add-On subscription to Zoom, then you will be required to follow the steps that have been provided below. 

1. Log in to your Zoom in profile on your device.

2. Go to the Account Management menu.

3. Select the “Billing” option from there. 

4. Here, you can head to the “Current Plans” section.

5. You will see the “Cancel Subscription” option for the add-on service that you have been subscribed to, click on it and it will be stopped. 

How To Cancel Zoom Subscription And Get A Refund?

If you are also hoping to get a refund on the cancelation of your Zoom subscription as you believe that you are eligible for it, then here are the steps that you are required to follow for this. 

1. Head to your device’s web browser and sign in to the Web Portal of Zoom.

2. Go to the Account Management section on the screen.

3. There will be the Billing menu over there, click on it. 

4. Next, you have to select the “Cancel Subscription” option.

5. Click on the Need Help option over there.

As you do this, you will be able to see the eligible refund amount that you can get on the screen. You can click on the “Cancel and Refund” after reading the refund terms and your Zoom subscription shall be canceled. You will also then receive the refund that had been displayed on the screen. 

Can I Cancel My Zoom Subscription Anytime?

Yes, you can terminate your subscription to Zoom Pro or its add-ons whenever you want to. Once you terminate your plan, you will still be able to access its services till the end of your current billing period. By the end of your current billing cycle, your access to the paid services shall also be canceled. 

How To Contact Zoom Customer Service?

If you want to contact customer support of Zoom, you can do this by making a call to them by dialing the number 1 888 799 9666 on your phone and you shall be assigned one of the customer service executives of Zoom who you can speak with and discuss the matter that you wanted to with respect to your account or subscription on the platform. 

How To Delete Zoom Account On Mobile?

If you do not want your Zoom account anymore, then you can cancel it from your phone or any other device by heading to your Zoom web portal on a web browser. Go to the Account Management option in the navigation menu and select “Account Profile”. There, you will see the option saying “Terminate My Account”, select it and confirm your choice. 

Wrapping Up

This was all about the subscription plans available on Zoom and how they can be canceled. Remember that you only have the manual option of canceling your Zoom subscriptions or add-ons. However, if you still face any issues with your subscription, then you can contact their customer support as well.

Michal, author at provides "How to Cancel" tutorials mostly related to subscription and order cancellations.

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