How To Cancel Xsolla? Here’s The Easy Way Out!

How To Cancel Xsolla

Do you think that you have enjoyed enough games through all these years and no longer want to continue spending money on this? Then, it is time for you to cancel your Xsolla subscription as well because it won’t be of any use.

Xsolla is a good service platform where you, as a game developer, can have your game subscriptions managed. It also gives you access to various in-game items, premium features, and a lot more.

To cancel your Xsolla account, you need to contact the customer support team of Xsolla and make a request for the same. You can do so by either calling the customer support team or emailing them.

To know in detail about the entire cancelation process for your Xsolla subscription, it is better that you continue reading this article.

How To Cancel Xsolla?

As of now, you only have two methods in which your Xsolla account can be terminated, and in each of the methods you will be required to contact the customer support team of Xsolla.

Don’t worry, we are going to describe and explain each of the methods in detail and then you can choose whichever you are convenient with.

How To Cancel Xsolla Over The Phone?

To terminate your Xsolla account over a phone call, you have to make a call to the number 1 877 797 65 52 on your phone and you will be assigned one of the customer support representatives of Xsolla who you can have a conversation with and make your cancelation request.

You will be required to provide them with some information related to your personal details as well as your Xsolla account for the purpose of identity confirmation.

Once you are done with this, you can make your request that you do not wish to continue using their service and ask them to cancel your subscription.

They will process your request and your subscription shall be canceled successfully for which you can also ask for a confirmation email.

You should know that when you cancel your subscription, you will still have access to all the services under Xsolla as long as your current billing cycle is going on.

Once the billing cycle is over,  you will no longer have access to the Xsolla features and services.

How To Cancel Xsolla Via Email?

Those who are not comfortable with the calling option can also go for emailing the customer support team of Xsolla.

In this case, you can compose an email with the subject “Cancel Xsolla Subscription” and in the body, you need to provide your personal as well as subscription details and then mention your request for the cancelation of your subscription.

Once their support team reviews your email request, they will process it and your subscription to Xsolla services shall be terminated successfully.

Can You Pause Your Xsolla Subscription?

No, you are not allowed to get your Xsolla subscription paused. The only thing that you can do is cancel your subscription when you do not need it and resubscribe to it whenever you feel that you need the service again.

How To Cancel Xsolla Payment?

To cancel your payment on Xsolla, you will need to contact their customer service representative on the phone or via email.

Wrapping Up

With this, we conclude our article on how to cancel a Xsolla account or subscription and we hope that our explanation has been satisfactory and useful to you. However, if there is still something that you need help with, let us know in the comments.

Michal, author at provides "How to Cancel" tutorials mostly related to subscription and order cancellations.

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