How To Cancel Mattress Firm Order? 3 Effective Ways!

How To Cancel Mattress Firm Order?

Do you want to make your sleep more comfortable with Mattress Firm? Mattress Firm provides you with the right choices of mattresses that you can bring to your home and use for 120 nights of sleep. If it is not the ideal fit for you, then they will happily replace it or cancel your mattress firm order. To know about its cancelation process, read this entire article.

Mattress Firm is a retail store chain that specializes in selling mattresses and bending accessories such as pillows, sheets, and mattress protectors. It is one of the popular options for those in the market for a new mattress, with a wide range of products and competitive prices. But somehow, if your first shopping experience with Mattress Firm is not good and you want to cancel your other placed order from it, then here is what you need to do. 

You have three effective ways to cancel Mattress Firm Order- Over a Call, Via Live Chat, or via Customer Service Form. You can also try to cancel your order by sending an email to their customer support service team. 

Can You Cancel Your Mattress Firm Order?

Yes, you can cancel your Mattress Firm order before its shipment. Before you proceed with your order cancelation, first track your order and if it is out for delivery or shipped, then making an attempt for canceling your order will go to fail. So, make sure that your order is not shipped when you cancel it. 

How To Cancel Mattress Firm Order By Calling?

Before delivery, you can cancel your Mattress Firm Order by calling your salesperson at the phone number which is available on your invoice. The invoice numbers of Mattress Firm are- 844-522-1718 and 877-384-2903. You just need to make a simple call on one of these numbers and tell your salesperson that you no longer want this particular order. Provide them with your order details and in a phone call, they will try to cancel your order and finally the order is not delivered to you. 

How To Cancel Mattress Firm Order Via Live Chat?

If you place your order online from Mattress Firm, then you can cancel it through the assistance of their live chat option from which you can chat directly with their team and ask them to cancel your order. 

To get access to its live chat option you need to follow these steps.

  • Visit Mattress Firm Website
  • Tap on the “Chat With A Sleep Expert” button from the bottom
  • Enter your “First Name, Last Name, Email Address, and Phone Number”
  • Click on “Help with Existing Order”
  • You will be then connected to their team member 
  • As soon as you get the message from them, start your chat 
  • Ask them to cancel your order
  • Provide them with your order details on the chat
  • You can end your chat at any time by tapping “Confirm End Chat”

How To Cancel Mattress Firm Order Via Customer Service Form?

Mattress Firm also gives you the option of canceling your order by contacting their customer support team via the Customer Service Form. Fill out the required given customer service form and select “Cancel My Entire Order” in the “What type of request is this” category and hit the “Submit” button. Your cancelation request will be sent to them.

What Is Mattress Firm Return & Exchange Policy?

Within 120 days of purchase, you are allowed to a single exchange if you are not fully satisfied with your Mattress Firm Purchase. If you request a return or exchange within 21 days of purchase, then the company does not accept it because you need time for the mattress to comfort your body. 

To exchange or return, you will need to pay a penalty fee which is as under:

  • Exchange: $99.99 return delivery charge and 10% of the mattress purchase price
  • Return: $99.99 return delivery charge and 20% of the mattress purchase price

Frequently Asked Questions

Does Mattress Firm Offer Free Shipping?

Yes, Mattress Firm offers their customers free shipping right in front of their door. 

Does Mattress Firm Offer A Refund?

Yes, if you successfully returned your Mattress Firm order, you will get a refund of your order depending on the mode of payment you used for the purchase. 

  • Refunds can take up to seven days whether they were made in cash, check, credit card, or debit card.
  • For financed payments, it can take up to 2 months

Does Mattress Firm Charged Cancelation Fee?

If you cancel your Mattress Firm order before it is shipped, then you will not be charged any kind of cancelation fee. The penalty will only be applied on return and exchange of order. 

Can You Cancel Your Mattress Firm Order Via Email?

You can try canceling your order by contacting their customer support service team by sending them an email to [email protected] 


These are the ways from which you can cancel your Mattress Firm Order. Remember that customer service hours are 8 am to 9 pm CST- Mon-Sat and 8 am to 7 pm CST- Sun. After you have requested cancelation, follow up with Mattress Firm to confirm that your order has been canceled. They should send you an email confirming your cancelation. It’s important to note that if your order has already been shipped, you may not be able to cancel it. In this case, you may need to return the Mattress after it arrives. 

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