If you are using Telkom broadband services at your home and facing some internet connectivity issues, then it’s better to cancel Telkom Subscription and go for another alternative better than Telkom.
Telkom is a popular telecommunication company in South Africa, that provides wireless and wireline services to its users. It provides- Home Internet, Fibre, and Voice Calls services. You can also shop for mobile phones with communication charges.
You can cancel your Telkom Subscription either by dialing 081180. In case, if your problem is not resolved with this method. You can go for the other 2 effective methods that we are going to discuss in this article.
Make sure you stick to this article until you get a proper method to cancel your Telkom service.
Can You Cancel Your Telkom Subscription?
Yes, you can cancel your Telkom Subscription. There could be quite a number of reasons for you to cancel your Telkom Contract.
Maybe you find the subscription deal expensive, or you want to change your communication service provider. No Worries!! Telkom provides you with some general ways to cancel the subscription.
If you are interested in knowing about them, then read this entire article with us.
How To Cancel A Subscription On Telkom Mobile/Fixed Line?
Telkom provides you with many options to cancel your subscription with them. However, the methods to cancel the subscription do not remain the same for everyone.
Your Telkom cancelation totally depends upon the “Reason for canceling the contract”. Yes, you heard this right.
Read these steps carefully and you will better understand the cancelation.
- Go to the Telkom Help Guide Page
- Select “Browse All Journeys”
- Scroll down and tap on the “Cancel your Service” option
- Select “Continue with Telkom service Cancellation”
- Choose “Mobile” under “Select the relevant service type”. You can also select the “Fixed Line” option.
- Click on the valid “Reason for canceling your Mobile service”.
- Note that, selecting the reason is an important step, as all your cancelation methods will depend on the type of reason you provide. So, choose Wisely.
- Then, after selecting a reason, you will either get three or two methods to cancel your service.
- The first method is to Dial a particular number (081180) to cancel the service. Note that dialing numbers may vary according to the “Cancel Reason” you chose.
- The second method is to cancel the subscription from the Telkom Online Account.
- The third method is to chat with their Live Agent.
- If you choose “Cancel the Account due to Account holder Passing/bereavement”, then you will get an Email method to cancel the service via [email protected]
- If the calling option properly works for you, then you can go with that calling option, otherwise, you can select the below-mentioned methods too to cancel the Telkom Subscription.
How To Cancel A Subscription On Telkom Online?
Follow these steps to cancel a subscription to Telkom Online-
- Go to the Telkom Website
- Login to your Telkom Account
- Navigate to the Products section
- Then, go to the Manage option
- Select Cancellations button
- Follow the indicated steps and cancel the subscription.
How To Cancel Telkom Subscription Via Live Chat?
The other method to submit your subscription cancelation request is via their Live Chat feature.
To access their Live Chat option, you have to go to the Telkom Website, and from the bottom of the page, tap on the “Chat To Us Online” button and start to chat with their team member about subscription cancelation.
Conclusion
Make sure that you read the steps of the entire article carefully and patiently for a better understanding of canceling your Telkom Subscription.
To contact the Telkom Customer Service Team, you can use their Live Chat option or go to the Telkom Help Page to get assistance in different categories. You can also cancel Tracfone Service.