Despite being the most popular e-commerce platform, many people are not satisfied with BigCommerce online marketplace. So, they are finding ways to cancel their BigCommerce Account.
BigCommerce is the largest online marketplace store open for everyone who needs to sell their products online. But as time, people found other alternatives for selling their products and left the BigCommerce platform by deleting their accounts with the following methods.
To cancel the BigCommerce account or paid store, you have to click on the Cancel Store Plan link from your BigCommerce Account Settings.
BigCommerce Account Plans
At the start, BigCommerce is free for 15 days, but after that, you have to pick a proper plan for you. There are three types of plans available for BigCommerce.
The Most Popular plan is the BigCommerce Plus Plan, which costs $105 per month. The Standard plan costs $39 per month and the Pro Plan costs $399 per month.
How To Cancel BigCommerce Paid Store Plan Online?
Follow these steps to cancel your BigCommerce paid plan online-
- Login to your BigCommerce Account
- Navigate to “Account Settings”> “Account Overview” from the control panel
- Select the name of the Paid Store you want to cancel, under the Stores section
- Scroll down and click on the Cancel Store Plan
How To Cancel BigCommerce Account By Calling?
The other way to cancel your BigCommerce store or account is by directly calling the BigCommerce Support team. Make sure that you are ready with your Support PIN. You need to call the following numbers (as per your location) between 7 am to 6 pm on Monday-Friday.
| US & Canada | 1-888-699-8911 |
| Australia | 1-800-821-758 |
| New Zealand | 0800-001046 |
| United Kingdom | 0808-189-1224 |
| Indonesia | 803-015-203-9781 |
| Malaysia | 1800-813-018 |
| Singapore | 800-852-3064 |
| India | 000-800-100-4447 |
| China | 400-120-9276 |
| Hong Kong | 800-906-535 |
| Philippines | 1-800-1-322-0070 |
| South Korea | 080-808-098 |
| Japan | 0120-692-386 |
| Other | +1-512-758-7588 |
Call the BigCommerce customer support number and press 3 when asked. If you are calling after 6 pm, then you need to press 1. After some time, you will get connected with the team members and tell them that you want to cancel your store.
The team member will then guide you to complete the steps to cancel your store.
Also, read How To Cancel Amazon Marketplace? Quick Cancellation Steps!
How To Cancel BigCommerce Subscription By Cancellation Request?
You can also cancel your BigCommerce Subscription by submitting the Cancellation Form.
Enter your Store URL and your Support PIN and click on the Login option. Follow the steps to submit your cancellation request to the BigCommerce team.
Frequently Asked Questions
Does BigCommerce Offer A Free Trial?
Yes, BigCommerce offers a 15-day free trial before taking its paid store plan.
How To Cancel BigCommerce Trial Store?
You don’t have to follow some steps to cancel your BigCommerce Trial store. After 15 days, your trial period automatically expires.
Can You Get A Refund From BigCommerce?
No, refunds will be given to you after canceling the Paid store plan.
How To Contact The BigCommerce Support Team?
You can make a call to their customer service team at 1-888-699-8911 and get connected with their team on a call. Look at the above table for more contact numbers for different locations.
Conclusion
If the BigCommerce platform does not stand up to your expectations and you don’t want to continue with its store, then you can easily cancel your Paid store plan either online from your account or by contacting its support team.
Get all the information to cancel an account from this article. All the details are mentioned properly above.