If you are a Spectrum user or have home internet or Wi-Fi from the same company and have now found a better option, then no worries. We can help you cancel Spectrum Internet by providing you with effective and simple steps for termination.
Spectrum Internet provides home internet and wi-fi services and people can select the service for their home or office work. There are several Spectrum Internet plans to choose from and you can get the one that best suits your needs or internet requirements.
It is easy to cancel your Spectrum Internet service where all you have to do is speak to a representative from their Customer Support department and put forward your internet cancellation request. You will also be required to return your equipment after you terminate the service.
How Can I Cancel Spectrum Internet?
If you are a user of Spectrum Internet and don’t want to continue with the services anymore then the only effective way to cancel the service is by contacting their Customer Support department.
1. Dial their service number (833) 267-6094 to cancel your Spectrum service.
2. The number is available for all 24/7 and you can speak about your concerns here.
3. After calling the service department at this number, you will be connected to a retention agent to proceed with your request.
4. You can tell them that you wish to cancel Spectrum Internet and will have to provide the required information and verify your identity and your account.
5. They will ask you a reason for your service cancellation and may even offer smaller packages or other cheap service plans to make you stay but you must be determined to cancel.
6. After the call is successful and they agree to cancel your service, ask them for a service cancellation confirmation message when done.
Also Read: How To cancel your Cox Internet.
How To Return Spectrum Internet Equipment? Does Spectrum Provide Refund?
If you are canceling Spectrum internet, you will have to return the equipment including the modems and routers. If you do not want to pay a fee for returning your equipment then you must make the returns within the given 30-day window or you might be charged a late fee. If you are unable to return it, you will be charged about a $60-$150 fee for each piece.
1. You can return the equipment to the nearest UPS store and you can find the official UPS Store registered with them from their official page. Place the equipment in a box and send it with the required information and bills.
2. You can also return your Spectrum internet equipment to a Spectrum Store. Bring your packed equipment to a store and speak to a representative regarding the return. Provide them with the information they require and the representatives there will help you accordingly.
Spectrum will provide a refund to all users if they are not satisfied with the services provided by them. The users can submit their request for a refund within the initial 30 days of the service or installation of the equipment.
Cancel Spectrum Internet- FAQs
Can I Cancel Spectrum Internet At Any Time?
Yes, you can of course cancel your Spectrum internet whenever you want. You will be required to get in touch with the Spectrum Internet Customer Support department and they will help you with cancellation.
Does Spectrum Internet Have A Cancellation Fee?
No, Spectrum Internet does not ask for a cancellation fee when you terminate the service. There are no such contracts created by them for which you will have to pay a cancellation fee. However, you must have cleared all your dues during that time.
Can I Cancel Spectrum In Person?
The users are allowed to cancel their Spectrum Internet in person by visiting the local center. You can also cancel service through a call. However, cancellation is not possible online from their official website.
How Long Does It Take To Cancel Spectrum Internet?
It may take Spectrum about 30 days to review your cancellation request and process it. They have to review your connection service as per their terms and conditions and thus it can take a long time.
How Long Do You Have To Cancel Spectrum To Be A New Customer?
If you have not been a customer of Spectrum for the recent 90 days then you will be considered a new customer. You can then cancel Spectrum service as new customer and will be refunded in about 30 days.
How Can I Contact Spectrum Customer Service?
It is easy to contact Spectrum Customer Service if you have any queries or problems related to their services. You can dial their help number (833) 224-6603 and connect to their representative and speak to them regarding your query. You can also visit the Spectrum Contact Us page and click on the Chat with us option to chat with an agent.
Wrap Up
Spectrum Internet provides home internet services and it can be an affordable option if you are planning to install wi-fi or internet.
But if you are already a user and are not satisfied with their services or have found another better option for your internet services then we have explained the service cancellation steps above and you can go through them to terminate your service.
You must follow the above-mentioned steps to return your equipment. Contact the Spectrum Customer Support department for more details.
