How To Cancel Smile Direct Club?

How To Cancel Smile Direct Club?

We know that you take the service from Smile Direct Club for your oral hygiene, but unfortunately, you could not find better results, and then you decide to cancel Smile Direct Club. Let us help you with the cancellation. 

A lovely and bold smile is the biggest strength that adds to your personality and a good smile always comes with healthy teeth. But Alas!! Not everyone can take care of their smile. But, Smile Direct Club promises its customers to help them in saving the flex of their smile by providing an affordable way to protect their teeth with their treatment plans. 

You can cancel your Smile Direct Club by getting in contact with its customer service team either by making a call on their number or by accessing its live chat feature from its website. 

Smile Direct Club Payment Plans

How To Cancel Smile Direct Club- Smile Direct Club Payment Plans

Smile Direct Club offers you the service of clean aligners for your teeth in place of braces. 

You can start with its service by getting a home-impression kit or a free 3D scan at SmileShop, starting at a price of $18. They can also offer you two payment options- 

You can make a one-time payment of $2050, which is 60% less than braces & Invisalign. No hidden cost will be entitled.

Another payment option is SmilePay, in which you can make $250 as a down payment along with monthly installments of $89/month (26 months). The total payment you will have to pay is $2564

How To Cancel Smile Direct Club Over The Phone?

If you want to cancel your Smile Direct Club membership, then you’ll have to return a Smile Kit or you can cancel your scheduled appointment. To cancel your appointment you can make a call to their customer service team. 

Note, if you are a resident of the United States, you can call on 1-800-848-7566 and get connected with their team member on a phone call and ask them to cancel your appointment. 

Smile Direct Club’s customer service number may vary according to the country. Take a look at this table to know about the phone numbers for different regions. 

Smile Direct Club LocationCustomer Service Phone Number
United States1-800-848-7566
Australia1800 515 918
Ireland1800 851 076
United Kingdom 0800 031 8113
Canada (800) 756- 8951 

How To Cancel Smile Direct Club Via Live Chat?

You can also get a Live Chat feature to get connected with their virtual team agent. You can get a Live Chat button at the button right corner of the screen on the Smile Direct Club Website. 

Click on it and one of their team agents will join you in chatting. You can ask them about your cancelation via live chat. They will try to help you with it. 

How To Cancel Smile Direct Club Via Contact Form?

You can also submit your request to their team by submitting their Contact Form which you will get on Smile Direct Club Contact Page. Fill out the form and submit it to their team. 

Their team will get in touch with you soon. You can then ask them about canceling your Smile Direct Club. 

How Do I Return Smile Direct Club Aligners?

Follow these steps to return your clear aligners to Smile Direct Club. 

  • Pack your unused aligners in their original packaging and ship them back to Smile Direct Club.
  • Contact their customer service team by making a call at 1-800-848-7566 (Phone number vary according to location) to inform their team about your return.
  • You can also use  Smart Direct Club Contact Form by selecting “I would like to return items purchased” from the “What do you need help with” option and submit your return request to their team. 
  • Use a trackable courier like FedEx or UPS if you want SmileDirectClub to honor your refund since we want proof of delivery. Without shipping confirmation, SmileDirectClub is unable to handle your return in the event that a package is lost in transit by the carrier.
  • Send the returned package to Attn: Returns, 1530 Antioch Pike, Antioch, TN 37013

Frequently Asked Questions

Can Smile Direct Club Refund After Treatment?

Smile Direct Club offers you a 30-day money-back guarantee. If you return your unused aligners before 30 days of receiving them, then you will get a full refund. 

After 30 days, you are still allowed to return your aligners but you will get prorated refund in that case. 

What Happens If I Stop Paying Smile Direct Club?

If you stop paying Smile Direct Club, then your membership or service will be canceled. 

How To Contact Smile Direct Club Customer Service?

You can contact the Smile Direct Club service team by making a call at 1-800-848-7566 (For U.S.) or you can use their Live Chat option from its website. 

Filling out the Contact Form can also be a contact option for you. You can also connect with their team on @SmileDirectClub (Twitter). 


Smile Direct Club believes that everybody deserves a smile they love. That’s why it provides affordable services for straightening and cleaning your teeth and gives visible results. 

If you are not satisfied with their results, then you can cancel your service and return your unused aligners for a refund. 

I have been writing articles on from the very beginning. I research before writing tutorials and make sure to pen it down in such a way that it becomes easier to understand by users.

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