How To Cancel A Shein Order? I Canceled The Same Way!

How to cancel a shein order?

It happens to many customers that after placing their order in online shopping, they need to cancel it (due to any reason). If you are a Shein customer, and you don’t know how to cancel an order from it, then here with today’s guide on how to cancel a Shein order, you will get to know about it.

Shein is an online shopping site, which is quite famous for offering a wide variety of trendy clothes and accessories for women, and also offers a wide range of discounts on clothes due to which it has hit seven million monthly active users. Still, even after its popularity, such a time comes that its order has to be canceled. 

To cancel a Shein order, follow these simple steps:

  • Log in to your Shein Account
  • Navigate to the Order list
  • Select the Order you want to cancel
  • Click “Cancel”

Can You Cancel A Shein Order?

Yes, you can cancel your order on Shein. Like other shopping sites, Shein also allows its customers to cancel their orders before their shipment.

When You Can Cancel Your Shein Order?

If your order is in any of these statuses, then you can cancel your order.

  • Before Shipment: You need to cancel your Shein order immediately before it is shipped otherwise the order cannot be canceled after shipment because they clearly face problems canceling your order in the middle of the destination.
  • Orders In “Processing” Status: You can view your shopping cart and if you see that your orders are still in processing status (which means your order placement is not confirmed yet), then quickly cancel your order before it is successfully placed.
  • Orders In “Unpaid” Status: If you have “Add To Cart” your selected items but have not yet paid by selecting any payment mode, then after payment you can cancel your order if you want to. Just get back from the payment page and exit from the Shein.

How To Cancel A Shein Order From Its Website?

Canceling a Shein order is not a difficult task, it requires a few simple steps but make sure that you can cancel your order before its shipment. 

Here is how you can cancel a Shein order:

  • Login to your Shein account by entering your valid email address and password
  • After logging in, Go to the “My Orders” tab
  • Select the order you want to cancel
  • Check your order status, if it is in any of these statuses (not shipped, processing, or unpaid) then you can go for its cancelation process
  • Select the “Cancel Order” button
  • A confirmation message is sent to you about your order cancelation.

How To Cancel A Shein Order From Its App?

To cancel your order from the Shein app, follow these steps:

  • Open the Shein app on your device
  • Tap on the “Me” section from the left bottom of the home screen
  • Click “Processing” under the “My Orders” section
  • Choose the order you want to cancel
  • Click on the “Cancel Order” button
  • Tap “Yes” to confirm your cancelation
  • Choose a valid cancelation reason
  • Hit “Submit” 

How To Cancel An Order On Shein That Has Been Shipped?

As we told you earlier, there is not any way to cancel your order from Shein after its shipment. Once your order is shipped you can return it, not cancel. Once it is delivered to you (between 3-5 days) then you have up to 45 days to make a return request. 

Let’s understand this returning procedure with steps.

  • Login to your Shein App or Account
  • Select “My Orders”
  • Find your delivered order and click on the “Make Return” button
  • Select a specific reason for its return
  • You will then be provided with a return label, print it
  • Stitch the label to your order and return it back in its original packing
  • You must then deliver the package to a UPS location near you
  • You will get a refund within seven working days

Things You Should Keep In Mind Before Make A Return

Before returning any delivered order, keep these things in your mind.

  • Make sure that your package must in a good state
  • You are not allowed to make a return of some items- swimsuits, lingerie, bikinis, bodysuits, jewelry, and accessories.
  • Refunds are only made in the form of Shein credit
  • Your first return label will be free, but you will be charged $7.99 for additional labels which will be deducted from your refunded amount

Frequently Asked Questions

Can You Get A Refund On Shein?

Yes, you can get a refund from Shein within seven working days of canceling your order which can be credited to your bank account with Shein credit methods like PayPal, Venmo, Zelle, or CashApp.

What Happens When You Cancel Your Order From Shein?

If you cancel your Shein order before its shipment, then the order will not be shipped to you and your refund procedure will be started and you will get your refund within a week. 

How Can You Get Shein Points?

Shein points help you in getting discounts on some items as 100 Shein points is equivalent to $1. There are certain ways to get Shein points. 

  • Create an account on Shein
  • Confirm delivery of your orders
  • Write a review
  • Daily check-in
  • Attend Shein Outfits competition
  • Turn in Shein live


Make this thing sure that you can cancel your order as soon as possible before its shipment because after shipping the process of canceling (or we can say returning also) will be a bit long and there will also be a delay in getting refunds. Now, with this article, you will be clear about canceling any Shein order. Keep shopping on Shein without worrying about its cancelation.

Aiden is an entertainment enthusiast who loves to explore different online apps/ sites. As she is frugal, she knows how to spend money wisely. Instead of buying costly subscriptions, she proceeds with free trail first. She also knows when and how to cancel subscriptions. Writing is her hobby, so she shares how to cancel tutorials on via blogs.

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