If you are an eBay seller and are having trouble canceling orders, this guide is for you. You can find detailed, step-by-step instructions on how to cancel eBay orders as a seller right here.
eBay is an international, seller-focused online marketplace. It enables traders and consumers to purchase and sell anything on the platform. Every transaction that takes place on this platform generates revenue for the company.
Order cancellation is only possible by sellers on eBay; consumers must contact the seller directly to request a cancellation. We will go over the steps and the cancellation policy in greater detail in this article.
Can A Seller Refuse A Cancellation Request On eBay?
If a buyer has placed an order on eBay and suddenly decides to cancel it. He can not cancel the order on his own. The only way to cancel the order is by sending a cancellation request to the seller.
When a seller receives a cancellation request from the buyer, he has the right to accept or reject it. The cancellation completely depends on the seller as he is the only person who can cancel it. The seller will review the cancellation request and if he believes that the reason is genuine, he will cancel it.
How To Cancel eBay Order As A Seller?
Situations might arise when you have to cancel an order due to many reasons. As a seller, you must know how to cancel orders on eBay to maintain a good relationship with the customers.
Please follow the below instructions to cancel order on eBay as a seller:
- Log in to your eBay account.
- Under the “My eBay” section.
- Click on “Sold”.
- Scroll through the list of items and select the one you want to cancel.
- Select More Actions and click on Cancel order.
- Provide the reason for cancellation.
- Click on Submit.
What Happens When An Order Is Cancelled On eBay?
If the seller cancels the order due to the unavailability of the item, the buyer will be informed about the cancellation and receive a full refund of the products if the payment is completed online.
If the seller cancels the order at the buyer’s request and the payment is made online, the buyer will receive a full refund. And eBay will relist the item back in the inventory. It will surely affect the rating of the seller.
Also, read How To Cancel eBay Listing In 6 Steps?
Frequently Asked Questions
Can I Cancel Order On eBay As A Buyer?
Unfortunately, buyers can not cancel orders on eBay, all they can do is send a request by mail to the seller, and then the seller has the authority to accept or reject it.
Is There A Penalty For Cancelling Order On eBay?
No, there are no penalties or charges for canceling orders on eBay. Customers can get a full refund on cancellation.
Conclusion
So this was all you needed to know about the cancellation procedure and policy on eBay as a seller. Be informed about your rights and teams and conditions of eBay to make a seamless cancellation process.
