It seems like you are just exploring the Dot and Key Website and accidentally placed an order from it. Oops!! No need to worry. You will get to know some effective ways to deal with this problem.
Dot and Key is a popular Indian skincare website, proven and recommended by dermatologists. You can shop for face, lips, and eye care products from their online website. Dot and Key Sunscreen is the best-selling product.
If you ordered something from Dot and Key by mistake, then you just need to contact the Dot and Key customer care team to cancel and return your order.
Can You Cancel The Dot And Key Order?
Yes, you can be able to cancel your Dot and Key order until it is not shipped. Check out the delivery status of your order and if it has not shipped yet, immediately contact their customer care team and cancel the order.
But, once the order is shipped, then you can not cancel it. But, you are allowed to return the product as soon as it is delivered to you.
How To Cancel Dot And Key Order And Get A Refund?
Dot and Key provide a very simple cancellation policy. The only way to cancel your Dot and Key unshipped order is to write a cancelation request to their customer care team.
You can send your cancelation request to the Dot and Key customer care email ID [email protected]. Their team will accept the email requests immediately and will cancel your order.
In that case, Just, after cancelation, your refund will be issued to you within 7 working days. Please don’t send an order cancelation request, if your order is shipped.
Also Read, How To Cancel Geologie Order and Subscription?
How To Return Dot And Key Order?
Returns of products can only be accepted if you get the damaged and wrong products from Dot and Key. You have 48 hours to submit your return request after getting the delivery.
Send a return request email to the Dot and Key support team at [email protected]. Make sure to attach the photos of the damaged product below your written email as proof.
You can also return your order if you don’t want it. Just make sure that the products are in good physical condition. In order to accept your return request, a product needs to be undamaged and protected with a seal.
Once, your request is accepted, your order will be picked up from your place and your refund will be issued to you within 7-14 working days.
Frequently Asked Questions
Can You Get A Refund From Dot And Key?
Yes, once your order is canceled or returned successfully, you will be entitled to your full refund.
How Fast Is Dot And Key Delivery?
Dot and Key provides the fast delivery of products. They dispatch their orders within 2 days and within 4-5 days your order will be delivered.
Does Dot And Key Offer Free Shipping?
Free Shipping only applies above Rs 495 billing. If your order is less than 495, then Rs 75 will be charged as a shipping fee.
How To Contact The Dot And Key Customer Care Team?
You will get the different ways to contact the Dot and Key support team. You can call Dot and Key Contact Number 8447704734 or send a message on What’s App at 9674990212.
You can also have the option of sending an Email to [email protected]
Conclusion
Dot and Key provides its customers with a simple cancelation and refund policy. You just need to be quick in cancelation because shipped orders can not be canceled. Don’t worry about the refund, with a short span of time, your money will be refunded to you.